Return & Refund Policy
30 Day Money Back Guarantee:
We want you to love your LACS Purifier so, we give you 30 days to try it hassle free.
If you’re not completely in love, we’ll pick it up, do all the packing, and give you a refund.
Brighter Future Homes 30-day money-back satisfaction guarantee (less shipping handling charges).
If, for any reason, you are not satisfied with your LACS purifier, you may return the product to Brighter Future Homes within 30 days for a refund on the purchase price of the purifier (less shipping and handling charges, and modular plant inserts). Modular plant inserts and live plants are not included in the money back guarantee.
SHIPPING, RETURNS, AND REFUNDS
While we continue to navigate and respond to current events, Brighter Future Homes is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to ship your orders in accordance with our regular schedule.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, which will include your order number and shipping method. Please make sure your shipping address is correct, reshipments made due to incorrect shipping details will incur a new shipping fee.
Orders can take up to 5–7 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your delivery details.
Return Policy
Brighter Future Homes is confident that you’ll love everything you purchase from us. We offer a 30-day money back satisfaction guarantee (excluding shipping and handling charges) to all customers and Market Partners.
After 30 days, Brighter Future Homes offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment. Any returns after 90 days from when the customer or Market Partner receives their order will not be accepted.
Items Not Eligible for Return
Please note that we do not accept returns of final sale merchandise or products that are specified as non-returnable in its description unless they are faulty or unused.
A refund will be issued once we have collected your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less shipping and handling fees.
Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Where We Ship:
GTA
Toronto
Brampton
Orangeville
Vaughan
Oakville
Georgtown
Shelburne
Caledon